Dealing with Difficult Clients

Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use

Français

Time: 12:00 PM to 1:00 PM EST
# of CECs: 1

Webinar Description:

This webinar will be a case-based approach, examining the nature of “difficult” clients (i.e. clients who either a) exhibit strong and complex forms of therapeutic resistance, b) illicit feelings of strong dislike on the part of the counsellor, or c) both). Three to four case studies will be presented of difficult clients and their unique presentations, along with how to best approach these types of clients, in order to promote client retention and responsiveness to therapy. Issues such as countertransference, usefulness of therapist self-disclosure, and didactic instruction versus simple “talk therapy” will be discussed.

Presenter: Natasha Sharma

Dr. Natasha Sharma is an Entrepreneur, Author, TEDx Speaker, and one of TV's most popular experts in Emotional Fitness, Parenting, and Relationships. Dr. Natasha is the author of The Kindness Journal, founder and owner of NKS Therapy - a private psychology and therapy practice in Toronto, and a sought-after TV/Media Personality. She is also a Co-Founder of the soon-to-be-launched Emotional Fitness E-Learning and Life Coaching Platform Rule Your Emotions.

Dealing with Difficult Clients

September 17, 2018
Online

Upcoming Events

CANCELLED - CIC memb... September 12, October 24, November 21, December 19, January 16, February 20, March 19, April 16, May 21, June 18

C&P MONTH EVENT - Na... April 30

Red Dress Day Webina... May 1

CES Chapter Event - ... May 10

Ontario Anglophone D... May 23